All items sold by Bozena Koj BozArtWork has been carefully checked. Sometimes, however, items are damaged, defective or are unacceptable in some other way and we will make every effort to rectify that situation. This does not affect your statutory rights in any way When you order from our website store, you can rest assured that we will ensure that you are fully satisfied with your purchase.

 

When you receive your goods, please take the time to inspect your goods immediately. Any damage must be notified to Bozena Koj BozArtWork as soon as possible after receipt of your order. Within 30 days of purchase or delivery, you may return a damaged or incorrect item(s) for an exchange or refund. You can return it to our gallery or you can arrange for a return by calling us on 07792359226 or by emailing contact@bozartwork.com

 

Goods that are unacceptable for any other reason may be returned to us but you must contact us first for authorisation within 14 Days of receipt. If you do not let us know within that timescale then Bozena Koj BozArtWork accept no responsibility for any refunds

All returned goods by you, the purchaser, will be liable for courier, postage, and insurance for goods paid for by you the purchaser returned to Bozena Koj BozArtWork.

 

For returning your item to us, please contact us for the appropriate returns delivery address and procedure. You are responsible for returning the goods to us. You must take reasonable care of the goods. We ask that items are wrapped securely & safely for transit, in the original packaging.

 

We advise that all returned items are sent by courier, recorded, and insured post, as we are not responsible for un-received goods, nor are we responsible for claiming damages from a courier if goods are damaged in transit on their way back to us. You should always contact us if you are unsure of the returns process. Returns must be accompanied by a copy of the invoice so we can process it. We will notify you via e-mail when we have processed your return & refund and this can take up to 3 weeks.